Refund policy
Return & Refund Policy – ChefAura
At ChefAura, your satisfaction is our top priority. We offer a 30-day free return and refund policy on all our products, including neck and shoulder massagers and related devices. If you are not completely satisfied with your purchase, you may return it within 30 days from the date of delivery.
Eligibility for Returns
To qualify for a return or refund:
- The item must be unused and in the original packaging.
- All accessories, manuals, and components must be included.
- Proof of purchase or order confirmation must be provided.
Return Process
- Contact our customer support team at support@chefaura.space or (800) 459-6415 to initiate the return.
- Our team will provide instructions for returning the product.
- Ship the product back following the provided instructions.
Refunds
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Shipping costs for returns are free worldwide, provided the return is within our policy window.
Exclusions
- Products damaged due to misuse, accidents, or unauthorized modifications are not eligible for a refund.
- Gift cards, digital downloads, or clearance items may not be eligible for returns.